Returns & Refunds policy

At Aarambh, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer refunds subject to the following terms.

1.Which Purchases This Policy Covers

This policy applies only to orders placed online at www.Aarambh.store and delivered to you by courier

2.Eligibility for Refund - You may request a refund on an online order if:

• The product received is damaged or defective

• The product does not match the description on our website

• You received the wrong item

• You wish to return an unused product within 7 days of delivery

3. Refund Process

• Contact us at aarambh_58@outlook.com or call +91 9035033002 within 7 days of receiving your order

• Provide your order number and photos of the product (if damaged/defective)

• We will review your request within 2 business days

• If approved, we will provide instructions for returning the item

• Once we receive and inspect the returned product, the refund will be processed

4. Refund Timeline

• Inspection: 2–3 business days after receiving the returned item

• Refund processing: 5–7 business days after approval

• Bank credit: Depending on your bank, it may take an additional 3–5 business days

• Refund Method

  Refunds will be credited to the original payment method used during purchase. If payment was made via UPI or net banking, the refund will be credited to the same account. For card payments, the refund will appear on your card statement.

• Shipping Costs

  If the return is due to a defect or an error on our part, we will bear the return shipping costs. For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges (if any) are non-refundable.

• Charges Deducted from Refunds

  A transaction processing charge of 2.5% and packaging charges (₹100 for products under ₹5,000, and ₹300 for products ₹5,000 and above) are borne by the Customer and deducted from the refund amount.

• Failed, Refused or Undelivered Orders

  All orders are prepaid and shipped with free delivery, on the condition that the order is successfully delivered. If a shipment is returned to us undelivered for reasons attributable to you (an incorrect or incomplete address, a wrong or unreachable phone number, no response to delivery calls or messages, repeated failed delivery attempts, or refusal to accept the package), the order is cancelled and refunded after deducting the actual forward shipping cost we incurred, the actual return (RTO) shipping cost, and the 2.5% transaction processing charge. The balance is refunded to your original payment method within 7–10 business days. Before the package is returned, you may instead request re-shipment by confirming the correct details and paying the applicable re-shipping charges.

5.Your Statutory Rights

Nothing in this policy limits any right available to you under the Consumer Protection Act, 2019 that cannot be excluded or waived by agreement.

6.If you have any questions about our Returns and Refunds Policy, please contact us by e-mail aarambh_58@outlook.com